Effective Date: September 3, 2026

At STS, we want you to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or substantially different product, you may contact us for return or replacement assistance.

1. Eligibility for Returns

A return or replacement request may be considered when:

• The product is damaged or defective upon delivery.
• You have received an incorrect product.
• The product received is substantially different from the product ordered.

2. Reporting an Issue

Please contact us as soon as possible after delivery with:

• Your order details
• A description of the issue
• Clear photographs or videos showing the product and packaging, where applicable

3. Product Condition

Products approved for return should generally be unused and returned with their original packaging, accessories, manuals, and other included items.

4. Non-Returnable Situations

Returns may not be accepted for:

• Products damaged due to misuse, negligence, or improper handling
• Products showing signs of unauthorized modification or repair
• Normal wear and tear
• Issues caused by incorrect installation or use
• Products returned without required accessories or packaging, where applicable

5. Refunds

Once the returned product is received and inspected, we will determine whether the refund or replacement is approved. Approved refunds will generally be processed through the original payment method, subject to applicable payment-provider processing timelines.

6. Exchanges & Replacements

Where appropriate and subject to availability, STS may offer a replacement instead of a refund.

7. Cancellation

Order cancellation requests should be submitted as early as possible. Once an order has been processed or shipped, cancellation may not be possible.

8. Contact for Returns

For return or refund assistance:

Email: spurkait063@gmail.com
Address: Bagnan, Garaghata, Nabasan More near Dogora, PIN Code – 711303, India