Effective Date: September 3, 2026

At STS, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Information you voluntarily provide through forms or customer support

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Confirm purchases and provide order updates
• Respond to customer enquiries
• Provide customer support
• Improve our products, services, and website
• Prevent fraudulent or unauthorized activities

3. Payment Information

Payments may be processed through secure third-party payment providers. STS does not intentionally store complete payment card details on its own servers.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor preferences, and enhance your shopping experience.

5. Information Protection

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

6. Third-Party Services

We may use trusted third-party services for payment processing, shipping, analytics, or website functionality. Such providers may process information according to their own privacy policies.

7. Policy Updates

STS may update this Privacy Policy when necessary. Any changes will be published on this page with an updated effective date.

8. Contact Us

For privacy-related questions, please contact us at:

Email: spurkait063@gmail.com
Address: Bagnan, Garaghata, Nabasan More near Dogora, PIN Code – 711303, India

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Refund & Returns Policy

Effective Date: September 3, 2026

At STS, we want you to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or substantially different product, you may contact us for return or replacement assistance.

1. Eligibility for Returns

A return or replacement request may be considered when:

• The product is damaged or defective upon delivery.
• You have received an incorrect product.
• The product received is substantially different from the product ordered.

2. Reporting an Issue

Please contact us as soon as possible after delivery with:

• Your order details
• A description of the issue
• Clear photographs or videos showing the product and packaging, where applicable

3. Product Condition

Products approved for return should generally be unused and returned with their original packaging, accessories, manuals, and other included items.

4. Non-Returnable Situations

Returns may not be accepted for:

• Products damaged due to misuse, negligence, or improper handling
• Products showing signs of unauthorized modification or repair
• Normal wear and tear
• Issues caused by incorrect installation or use
• Products returned without required accessories or packaging, where applicable

5. Refunds

Once the returned product is received and inspected, we will determine whether the refund or replacement is approved. Approved refunds will generally be processed through the original payment method, subject to applicable payment-provider processing timelines.

6. Exchanges & Replacements

Where appropriate and subject to availability, STS may offer a replacement instead of a refund.

7. Cancellation

Order cancellation requests should be submitted as early as possible. Once an order has been processed or shipped, cancellation may not be possible.

8. Contact for Returns

For return or refund assistance:

Email: spurkait063@gmail.com
Address: Bagnan, Garaghata, Nabasan More near Dogora, PIN Code – 711303, India

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Shipping Policy

Effective Date: September 3, 2026

At STS, we aim to make order delivery simple and convenient. Orders are processed and shipped to the address provided by the customer during checkout.

1. Order Processing

Orders are normally processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.

2. Shipping Address

Customers are responsible for providing accurate and complete shipping information. STS cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

3. Delivery Time

Estimated delivery timelines may vary based on:

• Delivery location
• Courier availability
• Product availability
• Weather conditions
• Public holidays
• Unforeseen logistical circumstances

The estimated delivery period shown at checkout or communicated with your order should be treated as an estimate rather than a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

5. Order Tracking

Where tracking information is available, customers may receive shipment details through the contact information provided with the order.

6. Delayed or Lost Shipments

If your order appears significantly delayed or is marked delivered but has not been received, please contact our customer support team so that the matter can be reviewed with the delivery partner.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, customers are encouraged to document the condition and contact STS promptly.

8. Contact Us

For shipping-related queries:

Email: spurkait063@gmail.com
Address: Bagnan, Garaghata, Nabasan More near Dogora, India  PIN Code – 711303